Fast help and a digital workplace that works
Personal IT support combined with proactive management of computers, users, and the daily digital workplace.
When an employee is unable to work, help needs to be easy to reach, fast, and professional. Nsson IT Support & Workplace is the users' clear entry point to Nsson and simultaneously ensures that computers and basic workplace functions are managed in a structured manner throughout their lifecycle.
Nsson's responsibility
Daily user support, remote assistance, and troubleshooting via an agreed support portal or email, with telephone access for critical operational disruptions.
Case management with clear feedback, prioritization, and escalation to the appropriate specialist service.
Practical support for new hires and terminations, including preparation and retrieval of workplace equipment according to the decided process.
Installation, basic configuration, inventory and documentation of computers and approved workplace software.
Continuous monitoring, policy-based patching, and automation for recurring errors and maintenance.
Ongoing reporting on support patterns, status, deviations, and improvements.
Customer value
A clear contact channel when users need help.
Faster return to productive work during common IT issues.
Fewer disruptions and less production loss.
Faster troubleshooting through current documentation and technical information.
Customer's responsibility
Use agreed-upon contact channels and provide a sufficient error description.
Ensure supported hardware and software as well as valid licenses.
Follow the onboarding/offboarding process and order with the agreed lead time.
Approve standards and maintenance windows.
This is being delivered
Clear and measurable deliverables
Access to the service desk during agreed hours.
Monthly service reporting.
Handled users/devices according to inventory list.
Background material for Nsson Care regarding the election.
Follow-up
Let's follow up
Response time
Response time and resolution time for support tickets.
Updates
Patch, update, and standard status for computers.
Case management
Percentage of cases resolved at first contact.
Onboarding/offboarding
Completed onboarding and offboarding activities according to the decided process.
Problem solving
Recurring problems and underlying improvement measures.
Why choose us?
With extensive experience in IT security and a customer-focused approach, we offer:
- Tailored solutions for your business's unique needs.
- Fast and efficient support in the event of security incidents.
- Proactive services that helps you stay a step ahead of cyber threats.
Provide the users with IT support that works
We will start with a brief review of the current situation, needs, dependencies, and desired level of responsibility.